Vendor:
PETSTORE Spółka z ograniczoną odpowiedzialnością
Kolonia Żółtki 38a 16-070 Choroszcz
NIP 9662134997
The Online Store available at the Internet address https://pmmgroup.pl/petcare/ is operated by PETSTORE Spółka z ograniczoną odpowiedzialnością, share capital 100 thousands PLN entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Bialystok, XII Economic Department of the National Court Register under the KRS number 0000815377, having: the address of the place of business and address for delivery: Zółtki Kolonia 38A 16-070 Choroszcz, NIP 9662134997, REGON 384925789, e-mail address: petcare@pmmgroup.pl, telephone number: 578 625 520 (hereinafter " PETSTORE sp. z o. o.", "Seller" or “Vendor”) .
I. Principles of cooperation
1. We invite all business people who are engaged in the business of further resale of goods purchased from us to cooperate with us.
2. The customer may fully use the wholesaler's platform only after the customer's account has been created and the customer has been verified and approved by PETSTORE sp. z o. o. . The Vendor reserves the right to refuse to register a customer account on the wholesaler's platform to business persons who do not resell the assortment purchased from the Vendor as part of their business after verification.
3. Verification shall take place, in particular, on the basis of the subject of its business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity or the register of entrepreneurs kept by the National Court Register.
4. The assignment of a login and password is made on the basis of registration, which the customer performs independently on the site by filling out the form provided on the site.
5. The contract with the customer for the use of the wholesaler's platform is concluded at the time of registration of the customer on the platform and acceptance of the customer by PETSTORE limited liability company.
6. The password to the Customer's Account and the data contained in the wholesale platform, in particular the prices are confidential and cannot be made available to third parties.
7. PETSTORE sp. z o. o. has the right to refuse to grant the customer access to the platform of the wholesaler without giving reasons.
8. The customer may delete the account on Vendor’s platform at any time by notifying PETSTORE sp. z o. o..
9. PETSTORE sp. z o. o. reserves the right to change prices and quantities of goods, to withdraw individual products from the offer, to carry out changes and cancellation of promotional actions, to carry out large orders in separate batches.
II. Vendor’s wholesale platform
1. Goods are visible to all users. Prices and availability are visible only after customer registration and verification by the Vendor’s Wholesale platform.
2. PETSTORE sp. z o. o. reserves the right to change prices, introduce and remove goods, conduct and cancel promotional actions.
3. Placing an order by the Customer means an offer by the Customer, which requires acceptance by PETSTORE sp. z o. o.. In addition, instead of an offer, the Customer may submit an inquiry with respect to a specific product in the Wholesale Store's offer.
4. The listed prices of goods are net prices (excluding VAT) and do not include shipping costs. Delivery cost is charged additionally in the customer's shopping cart.
5. Delivery is charged for each product separately and its cost is PLN 17 net (excluding VAT)
6. PETSTORE sp. z o. o. reserves the right to change the price of shipping costs in case the products are packed into fewer packages.
III. Order
1. The customer places an order by selecting goods within the platform of the wholesaler or by telephone to an authorized representative of PETSTORE sp. z o. o..
2. When placing an order, the customer makes an offer to purchase the selected goods at the prices specified in the order, and undertakes to receive the goods and pay the price.
3. The customer acknowledges that in the case of the sale of certain goods, the quantity of which is limited, the execution of orders depends on the availability of the ordered goods and the order in which the order is received by PETSTORE sp. z o. o..
IV. Delivery and Payment
1. PETSTORE sp. z o. o. provides customers with the following methods of delivery of goods: courier delivery via a carrier of choice and personal collection at the company's headquarters: Zóltki - Kolonia 38A, 16-070 Choroszcz, Poland.
2. Upon release of the goods, the customer should check that the goods have no damage and that the goods released are in accordance with the order. If there is no damage or other objections, the authorized person shall confirm receipt of the goods with his signature.
3. The customer can use the following payment methods:
(a) Cash on delivery payment.
b) Payment by bank transfer to the account of the Seller
c) Electronic payments - including through an external payment system imoje, operated by the company ING Bank Slaski S.A., based in Katowice.
d) Payment by payment card.
V. Complaints and warranty
1. If the package with the goods is found to have been tampered with, a damage report should be drawn up in the presence of the Courier.
2. Any defects in the goods that are not the fault of the courier company should be reported by phone or e-mail to PETSTORE sp. z o. o..
3. Goods sold in the Store are covered by the manufacturer's warranty.
VI. Personal information
1. By registering on the Wholesale Platform, the Customer agrees that PETSTORE sp. z o. o. may process the personal data provided for PETSTORE sp. z o. o., if any, in order to provide the services covered by these Regulations.
2. The customer of PETSTORE sp. z o. o. has the right to inspect and correct his data at any time. Provision of data is voluntary.
VII. Procedure for processing wholesale complaints
1. The basis and scope of the Seller's liability to the Customer if the sold product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Civil Code (in particular, Articles 556-576 of the Civil Code).
2. The Seller is obliged to provide the Customer with a product without defects. Details of the Seller's liability for product defects and the Customer's rights are set forth below.
3. At the moment of release of the product by the Seller to the carrier, the benefits and burdens associated with the thing and the danger of accidental loss or damage to the thing are transferred to the customer who is not also a Consumer within the meaning of the Act of May 30, 2014 on consumer rights (Official Gazette of 2014 item 827 as amended). The manufacturer (seller) in such a case shall not be liable for loss, loss or damage to the product occurring from its acceptance for transportation until its release to the customer, as well as for the delay in transportation of the shipment.
4. If the product is sent to the Customer via a carrier, the Customer who is not also a Consumer within the meaning of the Act of May 30, 2014 on Consumer Rights is obliged to examine the shipment at the time and in the manner usual for shipments of this type. If he finds that there was a loss or damage to the product during transportation, he is obliged to perform all actions necessary to determine the carrier's liability. A damage report should then be written in the presence of the courier.
5. If, after receiving the ordered product, the customer notices any defects in it, he has the right to exercise his complaint rights directly with the Seller. Dropshipping customers, within 14 days are required to report defects, defects or quantity complaints. For other orders, (regular wholesale customers) the notification time is 90 days. The message should be directed to e-mail: petcare@pmmgroup.pl.
6. The Seller shall consider as product defects entitling the Customer to a complaint:
* mechanical damage to packaging caused through no fault of the carrier, but revealed immediately after unpacking the shipment,
* The goods do not conform to the order.
The customer is obliged to deliver the defective goods together with the completed claim form and the proof of purchase or a copy thereof to the address:
PETSTORE Sp. z o.o.
Kolonia Żółtki 38A
16-070 Choroszcz
(The cost of shipping the claimed goods, shall be borne by the customer).
7 Complaints are not subject to:
* factory features of the advertised product
* goods for which the manufacturer's warranty period has expired
* 24 months have passed from the date of purchase confirmed by the purchase invoice from PETSTORE company
* mechanical defects
* natural signs of wear and tear of the product caused by its use
* Damage to goods caused by improper protection during transport from the customer to the Claims Department
* damage caused by the carrier.
8 Complaints will not be considered if:
* the goods were not purchased from PETSTORE
* the shipment does not contain a claim form describing the exact defect of the goods it was found attempts to repair or modify the goods yourself
9. inappropriate color/size/model, etc. ordered by the Buyer
If the seller correctly fulfills the order, and the buyer, after delivery or during its journey, wants to make changes to the order, the seller is not responsible for this. Then the buyer shall bear the cost of returning the goods to our premises:
PETSTORE Sp. z o.o.
Kolonia Zóltki 38A
16-070 Choroszcz
10.For the avoidance of doubt, the provisions indicated in this Part VIII of the Regulations apply only to Entrepreneurs and do not apply to Consumers.
11.In case of a defect in a Product, PETSTORE Sp. z o.o. may be liable to Entrepreneurs on the basis of warranty provisions under Article 556 et seq. Civil Code.
12.In the event of a defect in the Product, the Entrepreneur may file a complaint, for example, in writing, to the Complaint Address, marked "Complaint". If the complaint concerns a Product, it is usually expedient to deliver it to PETSTORE Sp. z o.o. together with the request, in order to allow PETSTORE Sp. z o.o. to examine the Product and respond to the requests.
13.The seller is obliged to inform the customer within 14 days about the decision to consider the complaint and another 14 days to send the advertised goods to the customer.
14.With respect to Entrepreneurs, PETSTORE Sp. z o.o. shall be entitled to withdraw from the Contract or any other contract entered into in connection with or pursuant to the Terms and Conditions, no later than 45 days from the time of its execution. PETSTORE Sp. z o.o. may withdraw in such case without being obliged to indicate the reasons for withdrawal and without the Entrepreneur being able to assert any claims against PETSTORE Sp. z o.o. - by sending to such Entrepreneur a notice of withdrawal (in any form).
15. PETSTORE Sp. z o.o. shall not be liable for any damage or loss of profit to the Entrepreneur, unless the above damage was intentionally caused by PETSTORE Sp. z o.o..
16.In the situation of determining, in relation to the Entrepreneur, the liability of PETSTORE Sp. z o.o. (including its employees, authorized representatives, attorneys), such liability, regardless of its legal basis, shall be limited each time to the amount of PLN 1,500 (in words: one thousand five hundred and 00/100) against a single claim.
17.For the avoidance of doubt, the provisions of paragraphs 1-16 above shall not apply to an individual who enters into a contract directly related to his business activity, when it is apparent from the content of the contract that it is not of a professional nature for that person, arising in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
18.Any disputes arising between PETSTORE Sp. z o.o. and the Entrepreneur shall be submitted to a court of competent jurisdiction over the seat of PETSTORE Sp. z o.o.
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